FAQs

Got questions? We’ve got answers. Whether you’re curious about our capabilities, lead times, materials, or how we work, this page covers the most common questions we get from engineers, designers, and innovators. If you don’t see what you’re looking for, don’t hesitate to reach out—our team is here to help.

We are fully licensed and registered for all your manufacturing needs.

We are fully licensed and registered for all your manufacturing needs.

FREQUENTLY ASKED QUESTIONS

  • To provide a quote for a custom part, we primarily need a CAD file; STEP files are preferred as they are the least prone to scaling issues. Drawings specifying threaded holes, tolerances, or special features like engraving locations are also required.

  • As part of our workflow and quality control, we cannot accept externally supplied materials. The choice of material affects many factors such as workholding style and machining process, which are critical to the quality and efficiency of our services.

  • Unfortunately, we don't modify customer-supplied parts, including those produced by other shops. This policy is due to liability considerations and because our services are best suited to creating new parts rather than modifying existing ones.

  • We work with metals such as aluminum, steels, stainless steels, copper, and brass. We also machine various types of plastics including Delrin, Peek, and HDPE. However, we do not machine woods, G10, carbon fiber, foam, or graphite.

  • While we're thrilled to be part of your creative process, we don't engage in design or engineering work. However, we're more than happy to review your drawings and CAD files to provide feedback that could help reduce machining costs.

  • Our standard lead time for projects is approximately 4 weeks. This period allows us to ensure that your parts are made to the highest quality standards. However, the timeframe may vary depending on the complexity and volume of the order.

  • We strive to meet our customers' needs and will consider rush orders on a case-by-case basis. Please understand that this depends on our current workload and the availability of required materials. Contact us directly to discuss your urgent requirements.

  • Do you provide prototypes?

  • What quality control procedures do you have in place?

  • Certainly. In-house, we provide Type II clear and Type III black anodizing. For finishes beyond these, we collaborate with reputable external vendors to ensure your parts meet the desired specifications.

  • We pride ourselves on flexibility. There's no minimum order quantity with us, whether you need just one part or thousands, we're here to serve your machining needs.

Have a question not on the list?

Please don’t hesitate to reach out and ask.

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